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Refund and Returns Policy

Himalaya Exploration Tours & Travel

At Himalaya Exploration Tours & Travel, we are committed to maintaining transparency and fairness in all booking, payment, and cancellation processes. This Refund and Returns Policy outlines the terms and conditions applicable to all travel bookings made with us.

1. Payment Policy

To confirm and secure your travel arrangements, the following payment structure applies:

• 25% of the total package cost is required at the time of booking for hotel confirmation.
• An additional 25% must be paid on or before 30 days prior to the travel date.
• The remaining balance (50%) must be settled at least 7 days before the tour start date.

Failure to complete payments within the specified timelines may result in automatic cancellation of the booking without prior notice.

2. Cancellation & Refund Policy

All cancellation requests must be submitted in writing via email to our official email address.

Refund eligibility is determined based on the number of days prior to the tour start date:

• 30 days or more before travel date:
  → 100% refund of the package amount
• 16 to 20 days before travel date:
  → 25% of total package cost will be charged
  → Remaining amount will be refunded
• 8 to 15 days before travel date:
  → 75% of total package cost will be charged
  → Remaining amount will be refunded
• Less than 7 days before travel date:
  → No refund will be provided

Note: Refund processing time may take 7–14 working days depending on banking procedures.

3. No-Show & Unused Services

• No refund will be provided for no-shows, late arrivals, or unused services.
• If a guest misses any part of the tour due to personal delay or negligence, no refund claim will be entertained.

4. Travel Documentation Requirements

• All guests must carry valid photo identification with address proof at the time of travel.
• Foreign nationals: Must present a valid passport and visa.
• Nepalese nationals: Must carry a Passport or Citizenship Certificate.

Failure to provide proper documentation may result in denial of services without refund.

5. Itinerary & Service Modifications

• The itinerary provided is a general guideline and may be subject to change due to:
  • Weather conditions
  • Road conditions
  • Operational or safety considerations
• Any changes in:
  • Travel dates
  • Passenger count
  • Hotel category
  • Meal plans

may result in price revisions.

6. Hotel & Accommodation Policy

• Hotel bookings are subject to availability at the time of confirmation.
• Early check-in and late check-out are:
  • Subject to availability
  • Chargeable as per hotel policy
• Extra beds may be provided as:
  • Mattresses (not standard beds)
  • Houseboats offer additional bedding only in mattress form

7. Transportation Policy

• Vehicles are provided strictly for:
  • Inter-destination transfers
  • Sightseeing as per itinerary
• All vehicles are air-conditioned, however:
  • AC may not function in certain hill station areas due to local regulations or terrain conditions

8. Insurance & Liability

• We do not provide travel insurance for:
  • Accidents
  • Illness
  • Theft
  • Loss of belongings
• Guests are strongly advised to arrange personal travel insurance independently.
• All personal belongings and baggage are carried at the client’s own risk.

9. Disclaimer

Himalaya Exploration Tours & Travel shall not be held responsible for any delay, alteration, or additional expenses caused by:

• Natural disasters or adverse weather
• Flight cancellations or delays
• Mechanical breakdowns
• Road blockages or transport issues
• Political unrest or government restrictions
• Strikes, epidemics, or unforeseen circumstances

We are also not liable for any loss, injury, damage, or inconvenience caused due to circumstances beyond our control.

10. General Terms

• Distances and travel durations mentioned in itineraries are approximate and may vary depending on:
  • Traffic conditions
  • Weather
  • Road situations
  • Hotel locations
• No bookings are guaranteed until full or partial payment is received and confirmed.

11. Contact Information

For cancellations, refunds, or any policy-related queries, please contact:

Himalaya Exploration Tours & Travel
📞 Phone/WhatsApp: +977 1 5920959, +977 9851361516
📧 Email: info@himalayaexploration.com
🌐 Website: www.himalayaexploration.com